2021 Top 8 Ways to Solve Word Keeps Crashing on Mac (2023)

Microsoft Word keeps crashing the Macit's certainly a common thing. In fact, many Microsoft Word/Office for Mac users have experienced such unforeseen accidents on the Internet. In this article, let's first take a quick look at why Word keeps crashing. After that, let’s focus on what to do if Microsoft Word keeps crashing. You'll get some tips on the most efficient way to prevent Office for Mac from closing later.

2021 Top 8 Ways to Solve Word Keeps Crashing on Mac (1)

Part 1: Why does a Word document keeps crashing?

Part 2: How to fix Word keeps crashing on Mac?

Part 3: How to Recover Corrupted Word Documents on Mac? Warm

Part 4: How to prevent Word files from crashing?

Part 1: Why does a Word document keeps crashing?

Microsoft Word/Office on Mac has some specific bugs. Here are the most common reasons why Word crashes on Mac:

  • Word can crash if not properly downloaded or installed on the device. Installing a pirated version of it can cause the problem.
  • Incomplete authorizations allow Microsoft Word to access operating system functions, causing it to fail.
  • There is external desecration/contamination, e.g. B. virus attack or system error.
  • If MS Word just crashes when trying to save data, the cause could be ROM/disk problems.
  • Memory errors (usually RAM) can be the cause.

Part 2: How to fix Word keeps crashing on Mac?

Luckily, if we use the right methodology, we can undoubtedly solve most of these problems. You can fix Mac issues that keeps crashing with these methods:

1. Check the disk name

A bad disk name is perhaps the most well-known problem for Word to become corrupted. Here's how to check and rename hard drive on Mac:

(Video) 3 Solutions to Fix Microsoft Word Won't Open on Mac

Step 1:Click the Apple logo in the top left corner of the screen and open the Applications tab. Go to the Utilities section to open the Disk Utility window.

Step 2:Select the Mac hard drive on the left and see its name and various subtleties on the right.

Level 3:Make sure the unit has a name and starts with a letter. While it can contain numbers, it cannot contain only numbers or unique characters.

Step 4:After the disk has been renamed, you can restart your Mac and try accessing MS Word again.

2. Clean the AutoRecover folder

From time to time the AutoRecovery folder can conflict with the actual application and cause it to crash. You can clean it to fix MS Word crashing.

2021 Top 8 Ways to Solve Word Keeps Crashing on Mac (2)

Step 1:First you need to open Finder on your Mac and click Go > Go to Folder in the menu.

Step 2:Cole "~/Library/Containers/com.microsoft.Word/Data/Library/Preferences/AutoRecovery/" not for Mac.

Level 3:Clicking Go will open the AutoRecovery folder on your Mac. From here you can delete the autosaved files to clean up the folder.

3. Reset Word preferences

Step 1:First select the Word icon on the desktop and go to Word > Preferences in the menu.

Step 2:Under Settings, click File Locations.

Level 3:This will open the file locations on the screen. Dock the "User Layouts" and select "Reset".

Step 4:You can also rearrange it in another space or move it to the trash.

(Video) How to Recover Unsaved/Deleted Word Document on Mac

4. Save the Word document to another location

At this point, if a particular segment or area on the hard drive has become corrupted, you should try saving your documents elsewhere.

Step 1:Quickly go to the File menu and click "Save As".

Step 2:Navigate to the area where you want to save your Word record and give it the required name.

Level 3:On the other hand, you can also duplicate your MS Word document and save it in another location.

5. Download and install Word updates

As mentioned earlier, one reason behind Microsoft Word Mac crashing might be an old variant of the application. The ideal approach to fix MS Word crashing on Mac is to update it.

2021 Top 8 Ways to Solve Word Keeps Crashing on Mac (3)

Step 1:Open the Word app on your Mac and go to Help > Check for Updates in the menu.

Step 2:From here you can click the "Check for Updates" button again.

Level 3:MS Word will connect to your server and let you know. You can select the update and click Install.

6. Create another user account on the Mac

Although it may seem unusual, problems with your user account can also occur on Mac. To avoid this problem and fix Microsoft Word keeps crashing Mac, create another account.

Step 1:To get started, go to the Apple icon and visit System Preferences.

Step 2:Open Users & Groups and click the padlock icon at the base.

Level 3:You must enter your password if you wish to continue. After that, click the “+” icon to add another account.

(Video) How to Recover Unsaved or Deleted Word Document on Mac?

Step 4:Enter all the required data for the new registration and click on the "Create User" option.

Step 5:If needed, you can create an alternate password for the new record and connect it to a similar iCloud account.

7. Boot Mac into Safe Mode

Here is how you can start your Mac in Safe Mode and fix MS Word crashes on Mac.

Step 1:Just turn on or restart your Mac.

Step 2:When you hear the startup chime (or see the Apple logo), press Shift.

Level 3:Hold for a moment and the Mac will reboot into Safe Mode.

Level 3:In the upper right corner of the screen you will see "Safe Mode". Sign in to any account and open MS Word in it.

8. Run Disk Utility to repair stuck Word

Step 1:Locate and open "Disk Utility". Then, again from the Mac main menu, click Go > Utilities > Disk Utility Window.

Step 2:On the left you can select the primary hard drive. In most cases it is Macintosh HD. Currently, click First Aid on the toolbar.

Level 3:The Mac would start repairing the hard drive. When you finish, restart your Mac and check if Word keeps crashing Mac or not.

Part 3: How to Recover Corrupted Word Documents on Mac?

When an app crashes on Mac, we usually lose your data. Likewise, you may lose your data when MS Word crashes. To recover your lost data, you should use TenorshareTenorshare 4DDIG Mac. Watch this complete guide and find out how to recover lost or deleted files on Mac.

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    Step 1:Choose a location

    Install and launch 4DDiG-Mac and select a partition like your hard drive to start Mac data recovery. Then click "Scan" to search for each lost file.

    2021 Top 8 Ways to Solve Word Keeps Crashing on Mac (4)Step 2:scan and view

    It needs some time to filter all deleted files. After the scan result, you can tap each type of document to see more details.

    2021 Top 8 Ways to Solve Word Keeps Crashing on Mac (5)Level 3:Recover files from Mac

    Click the "Recover" button and select an area to save the scanned documents. We don't recommend you to keep recovered files in the place where you lost them.

    2021 Top 8 Ways to Solve Word Keeps Crashing on Mac (6)

Part 4: How to prevent Word files from crashing?

  • Update the MS Word application on your system continuously.
  • Run continuous firewall checks to protect the app from malware attacks.
  • Try not to shut down your Mac when MS Word is running in the background.
  • Make sure you do not close any MS Word files in between or suddenly.
  • Download and install MS Word to the main location on your Mac hard drive.
  • Try to install MS Word from a trusted source.

frequently asked questions

1.Is there any way to recover unsaved Word documents on Mac?

Yes, you can recover your unsaved Word files with Tenorshare 4DDiG Data Recovery for Mac. It is an expert recovery troubleshooting software with a high success rate.

2. How to Fix Microsoft Word Not Responding?

approach 1: Press Esc twice. This activity rarely works; but give him a chance.

(Video) Everyday things that SLOWLY KILLING your MacBook!

approach 2: Keep pressing the Ctrl, Alt and Delete keys and if you are lucky, the task manager will appear with a message that it has detected an inactive application.

3. How to save a Word document that freezes?

  • Click File tab > Help > Options and click Save.
  • Make sure "Save AutoRecover information every x minutes" is checked. Also make sure that "Keep last autosave version if I close without saving" is also checked.


A larger than expected number of customers have complained that Microsoft Word keeps crashing on their Mac. This post tries to explain why this crash occurs and contains every solution to the problem. Regarding recovering the lost Word files,4DDIG Mac Data RecoveryIt's the ideal decision. Tenorshare easily recovers all deleted/lost files and is a complete answer to the problem.


How do I fix a Word document that keeps crashing? ›

Disable Add-ins

If Word keeps crashing, you may find that an add-in can be the culprit. If an add-in is the issue, start your application in safe mode by holding the CTRL key down while you click on the application. Don't let go of the CTRL key until it asks you about Safe mode with a confirmation.

Why does Microsoft Word keep not responding on Mac? ›

Possible Reasons behind MS Word Not Responding on Mac

The third-party add-ons or the plug-ins hinder the software. MS Word preferences are corrupted. The virus or malware infected the operating system of your Mac (Install an anti-virus program) Unexpected power disturbance or sudden closing of Word document.

How do I fix Microsoft Word on my Mac? ›

4. Repair Microsoft Word Files
  1. Open Microsoft Word on Mac.
  2. Click on File at the top and select Open (or use Command + O keys).
  3. Find the Word document from your Mac or OneDrive storage. Select it.
  4. Select the dialog box beside Open and click on Repair.
Apr 10, 2022

How do I run a repair in Word? ›

Repair Office
  1. Right-click the Start button. ...
  2. Select the Microsoft Office product you want to repair, and select Modify. ...
  3. Depending if your copy of Office is Click-to-run or MSI-based install, you'll see the following options to proceed with the repair. ...
  4. Follow the instructions on the screen to complete the repair.

Why do my documents keep crashing? ›

When File Explorer keeps crashing, missing or corrupt files are among the most common causes. To check for (and repair) any missing or corrupt system files, you can run the System File Checker tool (SFC) using the Windows PowerShell.

Why is Microsoft Word constantly freezing? ›

Microsoft Word keeps freezing because your computer's resources are low. This means your computer doesn't have enough memory or processing power to properly run Microsoft Word. Or you may be using an old MS Office application or MS Word app. In this case you may need to update your app and solve the problem.

How do I clear my Word cache? ›

Clear the Office cache on Windows
  1. From the ribbon of any Office host except Outlook, navigate to File > Options > Trust Center > Trust Center Settings > Trusted Add-in Catalogs.
  2. Select the checkbox Next time Office starts, clear all previously-started web add-ins cache.
Mar 25, 2022

How to clear cache on Mac? ›

How to clear the cache on your Mac using shortcuts
  1. Open the Finder window and press shift + command + G.
  2. Type ~/Library/Caches into the search box and click Go.
  3. Press command + A to select all folders, or manually select individual items.
  4. Press and hold command + delete to clear the selected files from your Mac cache.
Dec 9, 2022

What can I do if Microsoft Word is not responding? ›

How to Fix Microsoft Word Not Responding. Sometimes the answer is as simple as restarting the computer. If this approach doesn't resolve the problem, disabling add-ins and possibly repairing the program are the best courses of action. Start Word in Safe Mode.

How to do Office repair on Mac? ›

To troubleshoot issues in Microsoft office for macOS 10.14 using the Repair disk permission option, do the following.
  1. Choose Utilities on the Go menu and launch Disk Utility.
  2. Select your computer's main hard drive and select the First Aid tab.
  3. Finally, click on Repair Disk Permissions.

How do Word files get corrupted? ›

If Word crashes while you're typing, you will lose your work since the last time you saved, but your saved file will still function. If the program happens to crash or freeze right in the middle of saving your file, however, it can corrupt the file by leaving it partially written.

Does Word have a recovery mode? ›

Therefore, you can try using the AutoRecover feature by closing and reopening Word. If Word finds any automatically recovered file, the Document Recovery task pane opens, and the missing document should be listed as "document name [Original]" or as "document name [Recovered]."

How do I fix crashing settings? ›

Here is all that you need to do:
  1. Click on the Windows icon on your taskbar and right-click on the Settings icon.
  2. Choose App settings from the context menu.
  3. In the following window, head over to the Reset section. ...
  4. First, click on Repair and once the process is completed, check if the problem is fixed.
Jan 20, 2023

How do I fix software crashes? ›

Repair options from the Control Panel

In the search box on the taskbar, type control panel and select Control Panel from the results. Select Programs > Programs and Features. Right-click the program you want to fix and select Repair, or if that's not available, select Change. Then follow the directions on the screen.

How do I unfreeze Word on my computer without losing work? ›

Step 1: Run the Microsoft Word in Safe Mode. Step 2: Click on Files > Open > Browse. Step 3: In the prompted window, choose the file you want to fix, open the Open dropdown menu by clicking the down icon, and then pick the Open and Repair option.

Will Clear cache Delete? ›

Clearing your cache only gets rid of the data your device has stored from the websites and apps you visit—it has no impact on your photos or the files you have saved there. Regardless of the device, your photos are safe when you clear your cache.

How do I find cache files in Word? ›

To get to the cached Office files, open the Office Upload Center and select All Cached Files from the drop-down list next to the Refresh button. It will show a list of files in your cache which you can double click to open, even while offline.

What does clearing the cache fix? ›

So if you clear your browser's cache and temporary internet files regularly, this helps your computer or device run optimally—and doing so can help fix certain problems, like a website loading slowly, or formatting issues on a web page.

Is it OK to delete all cache files on Mac? ›

System cache, as you'd probably expect, is where the data created by macOS that helps your Mac run smoothly is stored. Because it's connected to the operating system we would recommend against deleting anything from your system cache, unless you are using a specific tool to do so.

What happens if I delete all cache files on Mac? ›

Clearing your Mac's cached data deletes the temporary media files, such as images and text files, that it gathers from sites you visit. It's important to clear your cache periodically to help protect your identity and make your computer's applications run more efficiently.

Should I delete all cache files on Mac? ›

It's a good idea to delete all the browser cache files on your Mac. If you use multiple browsers, you can delete all the browser caches on your machine. When it comes to the system and user (application) caches, you can delete the inactive cached files but shouldn't do so indiscriminately.

How to repair Office 365? ›

Click Start, and then click Control Panel. Double-click Programs and Features. Click Microsoft 365, and then click Change. Select Quick Repair, and then click Repair.

How do you update Word on a Mac? ›

Open an Office app such as Word, then on the top menu, click Help > Check for Updates. If you don't see Check for Updates, run the latest version of Microsoft AutoUpdate tool, then check for updates again.

Why do I keep getting Microsoft not responding? ›

Viruses or malware can cause problems with Windows programs, including causing them to stop responding. Make sure you have an antivirus program installed on your computer, and that it is fully updated. Then, run a virus and malware scan to check if your computer is infected.

Can you fix a corrupted Word document? ›

Step 1: Repair document

In Word, select File on the Ribbon, and then select Open. In the Open dialog box, click once to highlight your Word document. Select the arrow on the Open button, and then select Open and Repair.

Why does my Word document keep jumping to the end? ›

The problem is probably because of a setting in the layout of the page, as defined in your Normal template. (Even if you reinstall the software, the installer doesn't overwrite an existing copy of the Normal template, so any settings it contained before are still there after the reinstall.)

How can I tell if a Word file is corrupted? ›

Signs that your MS Word Document is Corrupted

Computer becomes unresponsive when you try to open the document. Document formatting and layout keeps changing. Unreadable characters appearing on the document.

How do I know if a Word doc is corrupted? ›

Signs that your MS Word document is corrupt
  1. A computer becomes unresponsive when you open the document.
  2. Document formatting and layout keeps on changing.
  3. Unreadable characters appearing all over the document.
  4. The document cannot load and gives you an 'Unspecified error' message.
Oct 19, 2020

How do I fix corrupted files on my Mac? ›

To repair the corrupted document, follow these steps:
  1. Step 1: Open the corrupted file then hover to File on the upper left corner of the screen.
  2. Step 2: Click on Save As on the option then click Format.
  3. Step 3: Select Rich Text Format from the list.
  4. Step 4: Rename the document and click on Save.
Jan 6, 2023


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